Delivering service excellence for our trusted partners
Alcon. Services Evolved.
Their vision is our vision.
At Alcon Services, our unrivaled commitment to ensuring practice efficiency and optimal patient outcomes is one of the reasons we are a trusted partner in the ophthalmology community. Striving to deliver technical, clinical, and intelligent services through innovative solutions, means that we continually evolve to ensure we remain at the forefront of service excellence and to helping people see brilliantly.
Your practice is our priority.
Responsiveness is an integral aspect of healthcare delivery, and we believe the same goes for service and support. Our dedicated and responsive global team of experts, work alongside you, to ensure your practice performs at its best. Since time is of the essence, we'll do what we do best so you can focus on what you do best - providing quality care for your patients.
When it comes to efficiency, performance, or patient outcomes.
Alcon Services works with you.
TECHNICAL SERVICES
Highly responsive remote support and on-site installation, maintenance and repair, to improve equipment longevity, and drive business continuity.
CLINICAL SERVICES
Tailored approach to training and support, empowering each practice with the ability to deliver optimal clinical outcomes, by maximizing user proficiency.
INTELLIGENT SERVICES
Advanced digital technologies, enabling practices to take control of their data and generate greater, continual and proactive insights to transform performance.
Adding value where it matters most.
Drive business continuity: Minimize downtime, increase business continuity and maximize the performance of your practice.
Maximize user proficiency: Become more adept and
advanced in your knowledge of Alcon's equipment to provide optimal patient outcomes.
Transform performance: Utilize your data with equipment optimization and improved performance capabilities.
Providing a level of care that your equipment deserves
Alcon Services offers a partnership like no other – with a leading level of product expertise. Our fully trained OEM engineers ensure that your practice, and its equipment, are perfectly maintained from the moment of installation. Giving you peace of mind that you get the most from your Alcon solutions.
PROVEN EXPERTISE
Our services are dedicated to driving performance improvement. You’ll partner with manufacturer certified specialists with unparalleled product engineering knowledge, delivering the most effective maintenance solutions.
RELIABLY AUTHENTIC
Renowned for building relationships, our FSE and CAS teams will become part of your team, with genuine guidance and support whenever you need it.
ENSURING CONTINUITY
Our services are focused on supporting you to achieve your business priorities, working tirelessly to maintain equipment performance. We ensure that your business and those who depend on you are here for both the short and long term.
Alcon Services delivered sustainably
We are committed to reducing Scope 1 and Scope 2 emissions and creating global carbon neutral operations by 2030.1
In 2023, Our equipment reprocessing system contributed to Alcon’s reduction of landfill waste by 102 metric tons.1
By 2030, Alcon will divert 100% of non-hazardous waste generated at manufacturing sites and distribution centers from landfills.1
By 2030, Alcon’s remote service capabilities will contribute to Alcon becoming carbon neutral across global operations.1
1Alcon 2023 Social Impact and Sustainability Report
